Last Updated: 1st August 2023
Welcome to Redourr’s Privacy Policy, and thank you for entrusting us with your personal information.
In this Privacy Policy, Redourr will be referred to using the following terms: “we,” “us,” or “our.”
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use our website and services, including real estate services, professional services, and Ourrbnb (collectively referred to as “Services”). Your privacy is of utmost importance to us, and we are committed to ensuring the security and confidentiality of your personal information. By accessing and using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a) Personal Information
We may collect personal information that you provide voluntarily, such as your name, email address, contact number, and other details when you interact with our website, register an account, book accommodations, or engage in communication with us.
b) Transaction Information
When you make bookings or transactions through our Services, we collect information related to the purchase, including payment details and billing information.
c) Communications
We may collect information related to your interactions with us, including emails, customer support queries, and feedback, to improve our services and address your inquiries effectively.
d) User-generated Content
We may collect content that you voluntarily submit, such as reviews, feedback, and other user-generated content related to your experiences with our Services.
e) Device and Usage Information
We may automatically collect certain information when you access our website, including IP address, browser type, device identifiers, operating system, and browsing activity.
f) Location Information
With your consent, we may collect your geolocation data to provide location-specific services, such as property listings and travel recommendations.
g) Cookies and Similar Technologies
We use cookies and similar technologies to enhance your user experience, track website usage, and gather information about your preferences. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
a) Providing and Improving Services
We use your information to deliver our real estate services, professional services, and Ourrbnb offerings. This includes processing bookings, facilitating transactions, and tailoring recommendations based on your preferences.
b) Customer Support
Your information helps us respond to your inquiries, provide customer support, and address any issues you may encounter while using our services.
c) Marketing and Communications
With your consent, we may use your contact information to send promotional materials, newsletters, and updates about our services and relevant offers. You can opt out of marketing communications at any time.
d) Analytics and Personalization
We analyze data to understand user behavior, optimize website performance, and personalize your experience with tailored content and recommendations.
e) Legal Compliance
We may process your data to comply with legal obligations and regulations, such as record-keeping, reporting, and resolving disputes.
3. How We Share Your Information
a) Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in delivering the Services, such as payment processors, customer support, and marketing partners.
b) Business Partners
With your consent, we may collaborate with business partners to offer integrated services or promotions. In such cases, we will clearly communicate the shared data and obtain your explicit consent.
c) Legal Requirements
We may share your information to respond to legal processes or government requests; or to protect our rights, privacy, safety, or property, as permitted by law.
4. Ourrbnb Specifics
a) Host and Guest Communication
When you use Ourrbnb, we facilitate communication between hosts and guests by sharing relevant booking and contact information.
b) Review System
Ourrbnb features a review system where guests and hosts can leave feedback about their experiences, contributing to the transparency and credibility of our community.
5. Your Choices and Rights
a) Account Information
You can access and update your account information by logging into your account settings.
b) Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in the emails or contacting us directly.
c) Cookies and Similar Technologies
We use cookies and similar technologies to enhance website functionality, understand user preferences, and improve your browsing experience. You can manage your cookie preferences through your browser settings.
d) Analytics
We use third-party analytics tools to collect and analyze website usage data. These tools may use cookies or other tracking technologies to gather information about your interactions with our website.
6. Data Security
We prioritize the security of your data and implement appropriate technical and organizational measures to safeguard it from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure, and we cannot ensure the security of any information you transmit to us.
7. Your Choices and Rights
a) Access and Correction
You can access and update your personal information through your account settings or by contacting us directly. We will strive to respond promptly to your requests.
b) Withdrawal of Consent
If you no longer wish to receive marketing communications or wish to withdraw other consent you provided, please contact us, and we will respect your preferences.
c) Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you close your account, we may retain certain data for legitimate business purposes, such as record-keeping and fraud prevention.
8. Children’s Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years old. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate measures to remove the data.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on our website and indicate the effective date of the revision.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Address: Office 93, 16th Floor, Maya Akar Center, Büyükdere Cd no. 100/102, 34394, Şişli, Istanbul
Email: [email protected]
Phone: +90 552 593 89 11
By accessing and using our Services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms herein, please refrain from using our Services. Thank you for trusting Redourr.
11. Conclusion
We value your trust and strive to maintain the highest standards in safeguarding your personal information. By providing transparent information about our data practices, we aim to empower you to make informed choices and enjoy a secure and enriching experience with our real estate services, professional services, and Ourrbnb platform. Thank you for choosing Redourr, and we look forward to serving you with excellence and integrity.
